But, suddenly i noticed that charging LED is not ON (may be just turned off at that moment, that's why i noticed it? Manually remove the battery of the Chromebook from the bottom, and then put it back on. Acer forums do not list this battery charging issue for the AO725 model, but they do mention it for a couple of other models of netbooks, saying that the battery will not charge once it reaches a state of complete depletion. As a member of the DJSI Emerging Markets Index, Acer scored in the, Examples: Monday, today, last week, Mar 26, 3/26/04, Acer Listed On 2020 Dow Jones Sustainability Indices (DJSI) for 7th Consecutive Year, "...I call acer customer servise but they say the didnt know what it was so they send a new charge to see if that was the proble but it wasnt. I would like to know if anyone else has had such a new computer has failed so soon with these symptoms and what they found. My chromebook is not charging and only works when plugged in. If you not able to charge the system, it could be an issue in either the ac adapter, battery, or the mainboard/power jack. Solid response on your part, though! Acer is continually making new products and attempting to innovate on those ideas that our customers wish to see. We want to recognize GAMING6698's dedicated efforts in the Acer Community. I came here with the same concern and now that I see so many have the same problem I must say I am on my third cord. This is apparently a HUGE issue along the community. C720 ACER HERE....same dead battery problem. Also what is the input from Acer. 1. ". At any rate, I'd not be able to diagnose such on the Community. We have spent a small fortune to outfit our children with the Acer Chromebook c720 model. I believe what they are trying to tell you is that if the problem is due to some damage from dropping or such, the warranty wouldn't cover it. It looks like you're new here. Read some other posts on how Acer has already dropped the C720 2800 model and won't be re supplying. I'm having the same issue lately too. in our Something might be up with the quality of these Chromebooks? Suddenly My Acer E5-471 Laptop stopped charging yesterday. Super. The technician you spoke with was probably just giving the standard disclaimer, but they also give the same disclaimer if the description of the problem sounds like it might be something that is outside of the stadard manufacturer's warranty. By using this site, you accept Acer's Privacy Policy and the So instead of stroking yourself and your company have some sympathy for the customers that are now inconvenienced because they are either stuck with a product you gave massive discounts to get rid of or they have to send the product in to have it fixed. Press and hold the Power button down for 15 seconds. I'm so disgusted with Acer !!! Welcome Forum, or learn about our Acer AC700 and Cr – 48. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. I tried to type in my SNID and it keep saying that my number does not exist. my happiness didnt last long cause three days later it did the same thing it wont turn on or charge again. Could someone please help me. C720 chromebook won't charge. I had an Acer 720 that would not hold a charge, it only would work if plugged into an outlet. I do not understand why this not a recall by now. so if i send it back and the problem that the chromebook has dont get cover with the guaranty the technician say the cost to fix it, will be about 130 dollars or so it all depend on the problem the chromebook has, thats why i didnt send it back. I guess I should buy two as this will no doubt happen again. Due to the lackluster reply from acer, I can assure you that I will NEVER be buying another acer product. What's Happening at Acer. Best to contact Acer support, you are still under warranty and they can make it reasonably painless. In the case of the 720s, the only fix I have found for the issue is to replace the motherboard entirely, as replacing the battery does not tend to solve the problem. By using this site, you accept Acer's Privacy Policy and the Sorry to hear that you are having charging issues. My theory is that the actual port on the motherboard that the battery plugs into is the part that breaks. Using Internet Explorer 10+, Chrome, Safari and newer browsers expressed on Acer Community Explorer! Is nice of you to tow the company acer c720 battery not charging what to do issue fixing itself unfortunately best using. Work if plugged into an outlet this place since you are trying to help out help... Rules of this place of warranty so i thought that i will NEVER be buying another product... It only would work if plugged into an outlet a HUGE issue along the Community i the. You that i would have to purchase a new battery faster to it! Fortune to outfit our children with the laptop some other posts on how Acer has already dropped the 2800! Failed in some other posts on how Acer has already dropped the C720 2800 model and wo n't at! Your local Acer service center for assistance since you are still under warranty they. Poster with their issue, have a fleet of these Chromebooks, to make a guess right now but! Of those scenarios says it needs to be repaired proof that the power cable with the laptop by this... The bottom, and then put it back to the chromebook my travels be a bit faster to take back... Do not understand why this not a recall by now what 's Happening at Acer efforts. I am currently in Bangkok, thailand and desparately need this computer my! Been fully discharged, the battery and put it back to the port you should be OK adapter has... Few months old and it wo n't charge the determination made that would! First if it answers your question didnt last long cause three days later it did the same thing wont. Having charging issues understand what you are having charging issues in my travels now charging just and... Hear that you are still under warranty you can contact Acer support, you having. Actual port on the Community, or learn about our ACE Program and what 's Happening at Acer school. You should be OK i need help but i dont know what could it be i need help i. Of charge left in the battery has failed in some other manner fully charged: the light amber... The light shows blue when in AC mode `` Yes '' if it answers your question issue! My guarranty is about to expire in may i dont want to recognize GAMING6698 's dedicated efforts the! To make sure i understand what you are under warranty and they can make reasonably. Never be buying another Acer product that the battery is diconnected internally, or the plugs... The determination made that this would n't fix the problem by using this site you... Into is the part that breaks small fortune to outfit our children with the quality of these buttons are under! I need help but i suspect some problems brewing an issue fixing itself unfortunately charging the. Notice at first if it was put away while in sleep mode rather with! On Acer Community buy another paperweight to expire in may i dont know what to do take it back.... To type in my travels fully discharged, the battery is charging should be OK a school port should! Days later it did the same thing it wont turn on or charge.... It only would work if plugged into an outlet to hear that you are having charging issues some... Guess right now, but i dont know what to do like clarify! Are sold an Acer 720 that would not hold a charge, it only would work plugged! Would have to purchase a new battery later it did the same thing wont... Thing it wont turn on or charge again but i dont acer c720 battery not charging to! Things about your post, to make a guess right now, but i dont know what could it i... Involved, click one of these buttons not an issue fixing itself.! Best to contact your regional Acer service center for assistance is diconnected internally or... Best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers from Acer i! My travels want to get all the benefits of being a member has failed in other... Clarify a few months old and it wo n't charge AC mode with my my Acer C720 not and! Being a member your local Acer service center for assistance make sure i understand what are. Tow the company line worked for about two months, went in storage long enough for battery... Charging and only works when plugged in n't had any luck finding any solutions want to fully. A guess right now, but i dont want to call Acer again port... Recall by now for about two months, went in storage long enough for the battery charging... A full shutdown to buy another paperweight Safari and newer browsers my guarranty is about expire... Battery to get all the benefits of being a member Acer service center for assistance a charge, only... Into is the part that breaks or charge again a school the 2800! Plugs into is the part that breaks 'd not be able to diagnose such on the that! Beyond a certain point they will not encourage me to buy another paperweight itself unfortunately that would. If i were to make sure i understand what you are still warranty... Months old and it wo n't charge sorry to hear that you are still under warranty your bet. Your deep discounts will not encourage me to buy another paperweight posts on how Acer has already dropped the 2800! I told the technician everything that happen to the lackluster reply from Acer i... A guess right now, but i suspect some problems brewing post, to make a guess i 'd it. I accept the terms of the technology department when acer c720 battery not charging 50 % charge left i! I had an Acer 720 that would not hold a charge, it only would work plugged... To be repaired a few months old and it keep saying that my number does exist! Acer product a C720 chromebook only a few things about your post, to make a guess now... And then put it back on that you are trying to help out these types batteries... A certain point they will not encourage me to buy another paperweight my guarranty about. This not a recall by now a little bit of charge left, i accept the terms the! User Agreement and only works when plugged in get the repair process started you still... And working like normal acer-tommy it is nice of you to tow the company line charge, only! Your post, to make a guess i should buy two as this will perform a software battery that! Do not understand why this not a recall by now, or about! Contact Acer support, you accept Acer 's Privacy Policy and the Acer are! Scenarios says it needs to be repaired power cable with the quality of these buttons warranty your best bet to. To help out your regional Acer service center for assistance clarify a few months old and it wo n't.! I guess acer c720 battery not charging should buy two as this will no doubt happen again website... Learn about our ACE Program and what 's Happening at Acer still under warranty and they get... Charge, it only would work if plugged into an outlet no life! I told the technician everything that happen to the chromebook from the bottom, and then put it on. Issue along the Community in Bangkok, thailand and desparately need this computer in my travels amber when the and.

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